運輸政策
SHIPPING POLICY
FREE DELIVERY
Arrangement of free delivery for orders within Hong Kong: free freight charge per order for 1 shipment if the order reaches the specified net amount of HKD $2,500 or above. Additional fees will be charged for remote areas.
EXPRESS DELIVERY
Door-to-door delivery service is available and is applicable within areas of Hong Kong Island, Kowloon, New Territories which can be accessed by motor vehicles on paved roads (excluding outlying islands, remote areas, closed areas, hotel address, P.O. Box and Post Box etc.). Additional fees of HKD $200 will be charged for remote areas.
SHIPPING FEE
Hong Kong Shipping
Free shipping for orders of HKD 2,500 or above (excluding outlying islands, remote areas, closed areas, hotel address, P.O. Box and Post Box etc.).
HKD 60 for all orders under HKD 2,500.
Overseas Shipping
Macao
HKD 100 for all orders
China
HKD 150 for all orders
Taiwan
HKD 150 for all orders
Singapore /Vietnam/Thailand/Malaysia/Korea
HKD 260 for all orders
Indonesia/Myanmar/Cambodia
HKD 380 for all orders
Japan
HKD 430 for all orders
Australia
HKD 530 for all orders
US/Canada/Mexico
HKD 580 for all orders
Europe (Zone 1)
Belgium/Netherlands/Germany/United Kingdom
France/Luxembourg/Italy
HKD 690 for all orders
Europe (Zone 2)
Austria/Bulgaria/Czech Republic/Denmark/Finland/Greece/Hungary/Ireland/Norway/Poland/Portugal/Romania/Slovakia/Spain/Sweden/Switzerland/Croatia/Slovenia/United Arab Emirates
HKD 900 for all orders
DELIVERY SERVICE FOR BULKY PARCEL
Extra charges will be billed to the customer if the parcel is over 2kg for overseas areas. We will contact the customers by email or phone regarding the extra payment. Once the payment is settled, we will arrange the shipment.
REFUSED SHIPMENTS
If you refuse a shipment from ALLOVER, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to ALLOVER.
IMPORT TAXES & DUTIES
Please be advised that import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the destination country.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by ALLOVER. For further details of charges, please contact your local customs office.
In some occasions packages may be delayed due to custom clearance.
CUSTOMS & REGULATIONS
Customers should check local postal regulations for restricted items, as ALLOVER cannot be held liable for any items that are not accepted into the destination country.
REMARKS
1) Depending on the on-site environment, customer may need to pay additional charge for extra services provided.
2) Customer is required to pay for the additional fee of HK$50/each floor for each piece if the delivery address cannot be reached by lift.
3) Service provider will contact the customer by email if the goods are not delivered successfully. We are not responsible for any unsuccessful delivery because of inaccurate delivery address. We will not be able to arrange delivery service if customer only provide a post office box address.
4) If you do not receive your order 7 working days after the specified delivery window, please contact us at info@allover.world