常見問題
FAQs Frequently Asked Questions
What should I do if I have received defective or wrong product in my order?
Should you find any missing, wrongly shipped, incomplete or defective items in your order, please complete the Returns Form and include your order number, description and photo of the item, name, contact number and recipient’s address and email us at info@allover.world within 3 days of receipt.
After confirmation, you can then proceed to return the items to us. Upon receipt of your returned items, we will provide replacements items of the same style, size and colour, subject to availability. If we are not able to replace the items due to unavailable stocks, we will issue a refund to you.
We do not accept any item returns or exchanges without any prior contact with us.
All sold items are not refundable or returnable except for damaged or defective items.
Can items be shipped outside of Hong Kong?
We offer overseas shipping services – please refer to the shipping rates table for shipping charges.
Macao HKD100 for all orders
China HKD150 for all orders
Taiwan HKD150 for all orders
Singapore/ Vietnam/ Thailand/ Malaysia/ Korea HKD260 for all orders
Indonesia/ Myanmar/ Cambodia HKD380 For all orders
Japan HKD430 for all orders
Australia HKD530 for all orders
US/ Canada/ Mexico HKD580 for all orders
Europe Zone 1: Belgium/ Netherlands/ Germany/ United Kingdom/ France/ Luxembourg/ Italy HKD690 for all orders
Europe Zone 2 : Austria/ Bulgaria/ Czech Republic/ Denmark/ Finland/ Greece/ Hungary/ Ireland/ Norway/ Poland/ Portugal/ Romania/ Slovakia/ Spain/ Sweden/ Switzerland/ Croatia/ Slovenia/ United Arab Emirates HKD900 for all orders
What payment methods are available?
Payments can be made through PayPal, FPS, ALIPAY, WECHAT PAY, VISA or MasterCard. The credit card account must be active at the time of payment – otherwise the order will be invalid. There are no additional handling fee for purchases made with credit cards. To ensure a smooth ordering process, we recommend using a valid credit card that is registered with Visa Verified or MasterCard® SecureCode™ services.
Can only registered users order products on the website?
Yes
How do I cancel a confirmed order?
Sorry – once confirmed, your order is immediately forwarded to the relevant departments for processing and delivery, and payment transaction for the ordered items are immediately finalised. All confirmed orders with delivery details cannot be cancelled or changed under any circumstances.
How can I check my transaction history?
You can check the record of your purchases for the past 6 months under Purchase History or through the Order Confirmation notifications sent to your email after each successful transaction.
How do I track the shipping information of my order?
Your order can be tracked using the tracking number in the Delivery Confirmation email sent by the logistics company when your order is ready to be shipped.
Overseas deliveries are handled by delivery service providers at the respective locations. Time required for customs clearance at overseas locations may take up to 2 weeks.
Is it possible to cancel an order after it has been placed?
Once an order is confirmed, it cannot be cancelled or changed.
Can multiple orders be combined for shipping?
To avoid confusion in the shipping process and logistical issues, we are unable to
combine orders or ship orders in different batches.
Why is the product that I have received look different from the pictures seen on the website?
All product images/videos on the website are for reference only. Size, colour and details of the actual product may vary. In case of differences, the actual product shall prevail.
What should I do if I do not receive the order after the delivery date?
If you do not receive your order within 7 days of the specified delivery date, please contact us at info@allover.world
Will Pre-order items be delivered with my other orders?
No, Pre-order items will be delivered separately according to the expected delivery windows.
Reminder
Please note that due to differences in individual measuring methods, elasticity of fabric materials, washing treatment and other factors, there may be discrepancies in the size of the actual item, with an acceptable tolerance within 2-3cm. Also, the colour of the product may vary when displayed on computer screens – colour on the actual product shall prevail.