Shipping Policy

We strive to deliver all orders as fast as we can, and once it has been shipped, you will receive a confirmation email that included tracking number and link.

Delivery might be delayed if it met the following situations, inclement weather, package congestion, custom clearance, etc.

*Please note that some services may not be available in all regions. Provide address at point of checkout to see available shipping services.


Arrangement of free delivery for orders within Hong Kong: free freight charge per order for 1 shipment if the order reaches the specified net amount of HKD $2,500 or above. Additional fees will be charged for remote areas.



Door-to-door delivery service is available and is applicable within areas of Hong Kong Island, Kowloon, New Territories which can be accessed by motor vehicles on paved roads (excluding outlying islands, remote areas, closed areas, hotel address, P.O. Box and Post Box etc.). Additional fees of HKD $200 will be charged for remote areas.




Shipping Costs

Hong Kong SAR

Free shipping for orders of HKD 2,500 or above (excluding outlying islands, remote areas, closed areas, hotel address, P.O. Box and Post Box etc.).
HKD 60 for all orders under HKD 2,500.

Hong Kong SAR ( CHAPTER 3 Boxset ) HKD 70 for each 


HKD 100 on all orders

Mainland China & Taiwan

HKD 150 on all orders


South Korea/Philippines

HKD 260 on all orders


HKD 380 on all orders


HKD 430 on all orders


HKD 530 on all orders

USA/Canada/Mexico/New Zealand

HKD 580 on all orders

Europe (Zone 1)

Belgium/Netherlands/Germany/United Kingdom/France/Luxembourg/Italy

HKD 690 on all orders

Europe (Zone 2)






United Arab Emirates

HKD 900 on all orders



Extra charges will be billed to the customer if the parcel is over 2kg for overseas areas. We will contact the customers by email regarding the extra payment. Once the payment is settled, we will arrange the shipment.

May fail to arrange delivery if customer orders two or more items with total amount over RMB800 for China areas. So we recommend you order separate to avoid any rejection from shipping company.



If you refuse a shipment from ALLOVER, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to ALLOVER.

If the order cannot reach the customer’s delivery address due to wrong information provided by customers or any reasons occurs by customers, it will be returned back to Hong Kong under possible resolutions. All expenses incurring due to this, you are responsible for the re-arrangement shipping cost or will be deducted from the refund, if any.



Please be advised that import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the destination country.

Payment of these charges and taxes is the responsibility of the recipient and will not be covered by ALLOVER. For further details of charges, please contact your local customs office.

In some occasions packages may be delayed due to custom clearance.




Customers should check local postal regulations for restricted items, as ALLOVER cannot be held liable for any items that are not accepted into the destination country.



1) Depending on the on-site environment, customer may need to pay additional charge for extra services provided.

2) Customer is required to pay for the additional fee of HK$50/each floor for each piece if the delivery address cannot be reached by lift.

3) Service provider will contact the customer by email if the goods are not delivered successfully. We are not responsible for any unsuccessful delivery because of inaccurate delivery address. We will not be able to arrange delivery service if customer only provide a post office box address.

4) If you do not receive your order 7 working days after the specified delivery window, please contact us at